Humana resource management

REVIEW QUESTIONS

HUMANA RESOURCE MANAGEMENT

Cover Chapters 6,7,8,9,10,11,and 12

1. The process of conducting a job analysis has five steps. Discuss these issues? P148, P149, P150

2. List and explain four job analysis methods? P150, P151, P152, P153, P154

Job Analysis

Methods

Questionnaires

Observation

Work Sampling

Diary/Log

Interviewing

Specialized
Job Analysis
Methods

PAQ

MPDQ

Computerized
Job Analysis

3. Discuss the meaning for structured interviews?

4. Discuses the advantages and disadvantages of internal vs. external recruiting?

5. What internal sources for recruiting have you seen work effectively and ineffectively? Why?

6. Explain how changing job characteristics can be used to improve jobs?

7. Labor markets can be categorized by geographic indus, occupations, and qualifications?

8. Explain briefly and draw the diagram the sequence of a typical selection process?

9. Define training and discuss why a strategic approach is important?

10. Discuss the four phases of the training process? P222, P225, P231, P238

1- Assessment (P222)

2- Design auditory

Visual

Tactical

Apply it to the job

Maintain it overtime

Ability to learn

Motivation to learn

Self-efficacy

Active Practice

Spaced Practice

Massed Practice

(P225)

3- Training (P231)

Developmental and
Innovative Training

Required and
Regular Training

Job/Technical
Training

Interpersonal and
Problem-Solving
Training

Types of
Training

3- Evaluation (P238)

11. There are three factors to consider when evaluating recruiting efforts? Explain? P181, P182

Evaluating Recruiting Efforts

Evaluating Time Required to Fill Openings

Evaluating Recruiting Costs and Benefits

Evaluating Recruiting Quality and Quantity

12. Define job evaluation and discuss briefly four methods of performing it?

13. Identify three types of analyses used to determine training needs? P222, P223, P224

14. What methods and measures would you use to evaluate training of bank tellers on customer service communications skills?

15. Explain the deference between organization-centered and individual-centered career planning?

16. Discuss specific advantages and problems associated with assessment centers?

17. Identify with brief explanation four on-the-job and four off-the-job development methods?

18. Discuss whether you would prefer organization-centered or individual-centered career planning?

19. Discuss the deference between job criteria and performance standards?

20. Describe the typical collective bargaining process?

21. Identify the nature of behavioral approaches to performance appraisal and management by objectives (MBO)?

22. Discuss several concerns about appraisal feedback interviews?

23. Discuss four strategic compensation design issues?